1. Introduction

This Privacy Policy applies between you, the user of this Website, and Cook Cool Catering Supplies Ltd, the owner and provider of this Website.

We take the privacy of your information very seriously. This policy applies to any and all Data collected by us or provided by you in relation to your use of the Website.

This Privacy Policy should be read alongside our Terms and Conditions, available at:
www.cook-cool.co.uk/legal

Please read this Privacy Policy carefully.

2. Definitions and Interpretation

  • Data: All information submitted to Cook Cool Catering Supplies Ltd via the Website, including personal data.
  • Cookies: Small text files placed on your computer when you visit certain parts of the Website.
  • Data Protection Laws: Any applicable law relating to the processing of personal data, including GDPR.
  • GDPR: General Data Protection Regulation (EU) 2016/679.
  • We / Us: Cook Cool Catering Supplies Ltd (Company No. 05412575), registered address: 99 Manvers Street, Nottingham, NG2 4NU.
  • User / You: Any third party accessing the Website, excluding employees or consultants acting in their professional capacity.
  • Website: www.cookcoolservices.co.uk and any associated sub-domains.

Unless otherwise stated, the singular includes the plural and vice versa. Headings do not form part of this Privacy Policy.

3. Scope of This Privacy Policy

This Privacy Policy applies only to actions taken by Cook Cool Catering Supplies Ltd and Users in relation to this Website.

It does not apply to external websites accessed via links on this Website.

For the purposes of Data Protection Laws, Cook Cool Catering Supplies Ltd is the Data Controller.

4. Data We Collect

  • Name
  • Contact information (email address, telephone number)
  • Browser type and version (automatically collected)
  • IP address, usage data, and interaction data

5. How We Collect Data

  • Data provided directly by you
  • Data collected automatically

Examples include:

  • Contact via Website, email, phone, or post
  • Subscription to marketing communications
  • Website usage analytics and cookies

6. How We Use Your Data

  • Internal record keeping
  • Improving website functionality
  • Sending marketing communications (where permitted)

We process Data based on our legitimate interests unless consent is required by law.

7. Marketing Communications

  • Soft opt-in applies where you have previously engaged with us
  • Explicit consent is required for other email marketing
  • You may withdraw consent at any time

8. Data Sharing

We may share your Data with:

  • Employees
  • Agents
  • Professional advisors

Only where necessary to provide services, and always in accordance with this Privacy Policy.

9. Data Security

  • Secure servers
  • Password-protected access
  • ISO 27001 certified systems
If you suspect misuse or unauthorised access, contact us immediately at:
info@cookcoolservices.co.uk

10. Data Retention

We retain your Data only as long as necessary for the purposes outlined in this Policy or as required by law.

Data may remain in backup systems for legal, tax, or regulatory purposes.

11. Your Rights

  • Access your Data
  • Correct inaccurate Data
  • Request deletion of Data
  • Restrict processing
  • Data portability
  • Object to processing
  • Withdraw consent at any time

To exercise your rights, contact:
info@cookcoolservices.co.uk

12. Complaints

If you are unhappy with how your Data is handled, you may contact the UK regulator:

Information Commissioner’s Office (ICO)
https://ico.org.uk/

13. Third-Party Links

This Website may contain links to other websites. We are not responsible for their content or privacy practices.

14. Business Transfers

In the event of a sale, merger, or restructuring, your Data may be transferred to the new owner, subject to this Privacy Policy.

15. Cookies

This Website uses Cookies in accordance with UK and EU Cookie Law.

Types of Cookies Used

  • Strictly Necessary Cookies: Enable core functionality (e.g. login, shopping cart)
  • Analytical / Performance Cookies: Help us analyse website usage and improve performance

Cookies Used

  • Google Analytics: Tracks website usage and interactions

You may manage or disable Cookies through your browser settings. Disabling Cookies may affect Website functionality.

16. Governing Law

This Privacy Policy is governed by the laws of England and Wales. All disputes are subject to the exclusive jurisdiction of the English and Welsh courts.

17. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on the Website and take effect immediately.

18. Contact Us

For any questions regarding this Privacy Policy, please contact:
sales@cook-cool.co.uk